Delivery costs are as follows:
UK Deliveries
We charge a flat rate of £4.00 for each order no matter how large or small. Items are sent out via Royal Mail 1st class recorded delivery which is a 1-3 working day signed for service. A signature will be required on delivery.
We also offer the option to have your items delivered via Courier, next day until 5pm. This is available to UK mainland customers only. Note: Delivery is guaranteed next working day after day of despatch, Monday to Friday. This does not guarantee the item ordered is available for immediate despatch.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
European Deliveries
Delivery to European destinations is £8.00 per order.
Worldwide Deliveries.
For all other countries outwith UK and Europe the delivery charge is £14.00 per order.
Payment
Payment by credit or debit card can be made via Paypal or Nochex. Payments by Paypal will be shown on your card statement as Paypal Delights. Payments by Nochex will show as Nochex. We also accept payment by cheque or postal order from UK customers.
Returns
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied with your items you may return them to us. We do not accept returns on sex toys, rubber or latex goods if the packaging has been opened, unless the goods are faulty.
Please contact us within 7 days of receipt to inform us of your intent to return the product. Items should be returned within 14 days of receipt.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received by us. Note: we do not cover the cost of you returning the product(s) unless due to a manufacturing fault.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement as per your request.
Non delivery of items:
If items are returned to us as being undelivered, charges for resending the items will be borne by the customer at a cost of £4.00 per order.
If your order has not been received within 5 days of despatch time and no card has been received from your postman, please check first with your local sorting office to ensure the item is not there. Items are returned to us after 7 days of attempted delivery.
Refunds
All refunds will be processed via original payment method.
Refunds will only be made subject to our terms and conditions. |
